It seems we can't solve this Adobe Reader (Acrobat) problem, however we can supply your document in another format which does not require Adobe Reader.
We will convert your document into Rich Text Format which you will be able to open with any word processing software (eg MS Word or WordPerfect).
The Rich Text Format (RTF) version of your document contains all the information of the PDF file but does not look as good.
Please look at the last line of the email that brought your document. You need to find the reference number and key it into the box below: